Refund policy

TERMS AND CONDITIONS

Exchanges and Returns

Items can be returned within 14 days of delivery. To be eligible for return, merchandise must be in its original, unworn condition and include the original gift box, warranty cards, and any accompanying booklets. Closeouts, special orders, altered items (such as resized rings), and custom pieces are subject to a 20% restocking fee, with the remaining balance issued as store credit only.

Special Orders

All special orders require a 50% deposit and are non-cancellable. Special orders are not refundable or exchangeable. A special order includes any jewelry, gemstone that has to be ordered to accommodate the client's request for an alternative style, size, metal or color that is not available in stock.

Custom Work

Custom designed jewelry involves metals, gems, and labor furnished for a specific client.

Custom jewelry is non-refundable and requires a 50% non-refundable deposit before the work begins. Every effort will be made to accurately manufacture or produce the items) so ordered. Full payment upon receipt of custom work will denote the client's complete satisfaction.

Repair Take In

Liability for any damage or loss of items shall be limited to actual cost to repair or replace the items). This store shall not be held responsible for the following: identification or condition of jewelry at time of receipt; altered, treated, or enhanced diamonds or colored stones; and/ or pieces that are unmarked or marked incorrectly. Not responsible for items left beyond 90 days.

Colored Gemstone Enhancement Disclosure

Purchasers of colored gemstones should be aware that natural gemstones are processed from the time they are extracted from the earth by one or more traditionally accepted trade practices.

All colored gemstones listed on the front of this sales slip have probably been subject to stable and possibly undetectable enhancement processes. All relevant information will be provided to the best of our knowledge. Prevailing market values are based on these universally practiced and accepted processes by the gem and jewelry trade.

Your satisfaction is of great importance to us, and your referrals are our most important type of advertising. If you are satisfied with your purchase and your service, please tell your friends. Otherwise, please let us know how we can serve you better.